The gap is the entire problem
Most buyers now keep a vehicle five years or more. Cox Automotive's 2025 research put it at 61% of buyers, up from 54% a year earlier. In that time your salesperson has probably moved on, the customer has forgotten the name on the plate frame, and the next purchase gets decided by whoever was advertising in the month they got tired of their car. Nothing you do on the day of delivery survives that long on its own. Something small every November does.






